Shipping Policy
Information about our shipping methods and delivery times
Shipping Policy
We're committed to delivering your products safely and efficiently throughout South Africa and internationally.
Shipping Methods
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
- International: 7-21 business days
Shipping Rates
Costs calculated by weight and location. Free shipping available on orders over a specified amount—check current promotions.
Processing & Delivery
- Orders processed within 1-2 business days
- Tracking number provided via email
- Delivery confirmation sent upon arrival
Packaging
We use eco-friendly packaging with protective padding to ensure safe delivery. Extra protection provided for fragile items.
Delayed Shipments
Delays may occur due to weather, carrier issues, or customs. Contact us if your order is significantly delayed.
Lost or Damaged Packages
Report immediately with photos and tracking number. We'll investigate with the carrier and provide replacement or refund within 7-10 business days.
International Shipping
You may be responsible for customs duties and import taxes determined by your local customs authorities, not included in displayed shipping costs.
Address Requirements
- Provide complete, accurate shipping address
- Include apartment or suite numbers
- Verify all details before checkout
Address Changes
Contact us immediately if you need to change your address. Changes only possible before dispatch.
Contact Us
Email: shipping@example.com | Phone: +27 (0) 000 000 000 | Hours: Mon-Fri, 9am-5pm SAST
Last Updated: April 13, 2026